Rx Systems, Inc.
  • 12-Jul-2017 to 10-Sep-2017 (CST)
  • Customer Service
  • St. Charles, MO, USA
  • 14.00- 17.00
  • Hourly
  • Full Time

Full benefit package including medical, dental, vision, short term disability, 401K and much more!


JOB SUMMARY:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.


JOB COMPETENCIES
The Customer Service Representative must be able to:
1. Effectively communicate with clients through the use of both listening and speaking skills. Speaking clearly and coherently is a must.
2. Solve the customer's problem as quickly as possible and in a manner that is as satisfactory to the client as possible.
3. Multitask while working. ie: must be able to speak to customers while typing notes and accessing information from databases.
4. Empathize with customer needs and have a service-oriented attitude.
5. Demonstrate ethical behavior.
6. Build positive team relationships.


ESSENTIAL FUNCTIONS
The Customer Service Representative must be able to:
1. Receive customer requests by phone, mail or fax; analyze the request and provide information requested; or ascertain who can best provide the information requested and route the request to the proper person
2. Search company records under ZIP code, name, account number, etc., using CRC, computer printout, or requisition information from factory.
3. Resolve customer questions related to orders, takes orders as needed.
4. Maintain cooperative relationships with other departments for order completion.
5. Write up order and mail catalog, samples, price quotations, and similar data to customer, as required.
6. Respond to customers' requests via telephone or Fax.
7. Have knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
8. Process all outside sales orders and courtesy sales originating through mail.
9. Prepare and forward preliminary paperwork to Returns and Replacements on problem orders.


ADDITIONAL RESPONSIBILITIES:
1. Perform switchboard duties as needed.
2. Assist in Returns and Replacements as needed.
3. Perform other duties as assigned by supervisor.


EXPERIENCE AND BACKGROUND:
5+ years experience is required. Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job. Ability to compose correspondence using proper English and grammar.


EDUCATION:
High School diploma or equivalent.

Rx Systems, Inc.
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